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Mumbai Plans - A Ward Plan

1. INTRODUCTION

Location of War

Area and Divisions of Ward

The Ward covers an area of 11.41 square kilometres. The approximate population of the ward is 2.00 lakhs with an additional day-time floating population of about 40 lakhs.

The Ward is under the jurisdiction of D.C.P. Zone I and traffic division. There are Fire Brigade Stations at Nariman Point, Colaba, Fort and Carnac Bunder (P.D’Mello Road). There is an office of Home Guards located at Director of Civil Defence & Commandant General of Home Guards in the Old Secretariate Annexe.

There is Central Railway Station terminus for both local and outstation trains at Chhatrapati Shivaji Terminus and Western Railway local terminus at Churchgate. BEST bus depots are at B.E.S.T, Bhavan, Colaba and Backbay Depot.

The ward comes under Cuffe Parade, Colaba, and Fountain (V.S.N.L.) telephone exchanges.

Historical, religious and tourist centres

There are 9 important centres in the ward with as many as six sport centres. Their details are given below.

Name of centre or event with date	Type (historical, religious, tourist, sports, political centre)	Number of people visiting daily or for the specific event
Gateway of India	Tourist centre	15,000
Prince of Wales Museum	Tourist centre	15,000
Hutatma Chowk (21st Nov. & 1st May)	Historical & Political	5,000
Wankhede	Stadium Sports	50,000
C.C.I. (Brabourne Stadium)	Sports	20,000
Cooperage Grounds	Sports	5,000
Azad Maidan	Sports
Cross Maidan	Sports
Oval Maidan	Sports

Power stations/Electrical installations (receiving station)

There is a receiving station of BEST at Backbay (General Jagannath Bhosale Marg).

Water Supply and Sanitation

The ward receives water supply 8 times a day under eight different zones. The timings and zones are given below.

1. 4.00 am to 7.00 am	Colaba Market
2. 11.00 am to 2.00 pm	Nariman Point & Cuffe Parade
3. 11.00 am to 5.00 pm	Naval Back Yard
4. 4.30 pm to 7.00 pm	Colaba
5. 6.30 pm to 10.30 pm	Backbay (N.S.Road)
6. 4.00 pm to 6.30 pm	S.S. Road (Musafirkhana)
7. 8.00 pm to 10.00 pm	M..Road, Bombay Hospital area, Marine lines
8. 8.30 pm to 10.00 pm.	Port area & Ballard Pier

There are 9 settlements not connected by sewer lines

1. M.E.S. Colony (Siddharth Nagar), Navy Nagar
2. Jamshedji Bunder
3. Sudam Nagar
4. Sunder Nagar
5. Darya Nagar
6. Mahatma Phule Nagar
7. Shiv Shakti Nagar
8. Garib Janata Nagar
9. Geeta Nagar

There are 175 open or H.C.C wells in the Ward.

Proposed Developments

Apart from other reservations shown on the D.P.Sheet / B.B.R. Sheets, under the MMRDA development plan the proposed developments are>

·	a multi-storeyed car parking at Br. Rajani Patel Marg near Vidhan Bhavan, Nariman Point
·	a proposed crematorium at C.S.No. 108, 109

In addition, infrastructure projects (flyovers, ROB, road widening, sewer and water supply) being taken up in the ward include

·	Proposed C.S.T. Subway - The work is in progress
·	M.G.Road - Storm water drain is being laid.

2. RISK ASSESSMENT AND VULNERABILITY ANALYSIS

Vulnerable settlements

There are nine vulnerable settlements in the ward. Their details is given in the table below.

Vulnerable settlements are those along

Hilltops, slopes, nallahs, low-lying areas (with tendency to flood during high tides), coastal locations, under high tension wires, along highways, along railway lines, within industrial zones, pavements, along water mains, along open drainage

Name of Settlement	Approximate population of the settlement	Type of settlement (hill slopes/below high tension lines/low lying area etc)
Ambedkar Nagar	12,000	Along sea-front
Geeta Nagar	10,000	Along sea-front
Sunder Nagar	6,000	Along sea-front
Sudam Nagar	4,500	Along sea-front
Ganesh Murty Nagar Part I & II	5,000	Along sea-front
Machhimar Nagar	5,000	Along sea-front
Shivashakti Nagar	4,000	Along sea-front
Dhobighat	3,000	Along sea-front
Azad Nagar	2,500	Along sea-front
Total	52,000

These slums along the sea-front are naturally more prone to cyclonic impact.

Floods

The following slums get affected due to flooding

·	Machhimar Nagar
·	Shivshakti Nagar
·	Ambedkar Nagar
·	Ganesh Murty Nagar part I & II
·	Geeta Nagar
·	Azad Nagar
·	Sudam Nagar
·	Sunder Nagar
·	Dhobhighat

The following places are low-lying areas prone to flooding in monsoon :

1. Junction of Anandial Poddar Road and Queen’s Road (Maharshi Karve Road)
2. Dinshaw Mulla Jn. M.K. Road
3. Metro Cinema Junction
4. M.G.Road near Gymkhana
5. Lokmanya Tilak Marg near Police Commissioner’s Office
6. Junction of Market road and D.N.road, A. Daundakar Marg
7. Mint Road near Kabutarkhana
8. Ramjibhai Kamani road Jn. Shoorji Vallabhadas Marg.
9. Junction of Veer Nariman Road and Vithaldas Thakersy Road
10. Aram-Capitor Cinema near Zunka Bhakar Kendra
11. S.B.S. Road from Regal cinema to Cushrow Baug.
12. S.B.S.Road Jn. N.A. Sawant Marg
13. Radio Club
14. Wodehouse Road (Jn. Of Fazal Road and Khatau Road).
15. General Jagannath Bhosale Marg (Badhwar Park), Machhimar Nagar
16. Nathalal Parekh Marg and M.K.Road, Cooperage Road Jn, Tata Garage, Benett Villa.

The following sites are chronic drainage choking sites :

1 Cannon Street : Siddharth College
2 Windy Hall Lane of S.B.S. Road

Fires

In the ward, the following places can be considered as difficult for fire-fighting
(1) High Rise Buildings in Nariman Point area and (2) Musafirkhana

The fire stations have the following capacities

Fire Station	Man Power
	Asstt. Diviso nal Officer	Station Officer	Asstt. Station Officer	Sub Officer	Driver Opera tor	Head ing Fire man	Fire Man	Motor pump	Ambul ance	Jumbo Tanker	Jeep	Mini snorkel	Turn table ladder	Ariel ladder platform	Hose lorry	Fire engine
Nari man Point Fire Station	1	1	3	4	13	8	51	1	1	1	1	1	-	1	-	-
Colaba Fire Station	1	1	3	-	16	9	51	1	-	-	-	1	-	-	1	1
Fort Fire Station	1	1	3	-	13	10	45	2	-	1	1	1	1	-	-	-
Carnac Bunder Fire Station		1	1	1	10	8	50	2	1	1	1	-	-	-	-	-

Major fires have occurred at the following places :

1. Nariman Point Fire Station	Jan. 97 fire broke out at Express Tower
2. Colaba Fire Station	Mukesh Textile Mills, Colaba
3. Fort Fire Station :	1) Sept. 96 - Nana Bhailane
	2) Sept. 96 - Mohta Market
	3) Nov. 96 - Empire House, State Bank of Indore
	4) Sept. 97 - Mody Street
	5) Sept. 97 - Botawala Bldg. S.B.S. Road
	6) Oct. 97 - Amba Ship Naval Dock
	7) Nov. 97 - Kala Niketan, M.K.Road
	8) Dec. 97 - Elphinstone Bldg. Murzban Path
	9) Feb. 98 - V. K. House, Dhobi Talao
	10) Mar. 98 - Jyoti ship, INS Naval Dock Yard, Casulalty 4 persons
	11) Sept. 98 - Ballard Pier Stn. Old Green Gate (M.P.T.)
4. Carnac Bunder Fire Station :	1) July, 96 - Godown at Baroda Street
4. Carnac Bunder Fire Station :	2) Nov. 97 - 6 trucks get fire at Indira Dock.

Earthquakes and house crashes

There are 1145 cessed buildings in the ward out of which 31 buildings have been identified as dilapidated and dangerous for occupation.

51 buildings have been taken up for repairs under the Buildings and Repair Board programme.

Road Accidents

The following road section have been identified as accident prone spots

Road section	Reason for it being accident prone (high speed area, blind spot, schools/ residential area, market)	Precautionary measures already taken (speed breakers, presence of traffic constable, zebra crossing, traffic signal)
Jn. Of M.K.Road and Madam Cama Road	High Speed	Zebra crossing

There are railway bridges at the following areas

· Anandilal Poddar Marg
· M.K.Road Wankhede Stadium
· D.N.Road at V.T. Station

The passengers alighting and departing from the railway stations in the ward during peak hours of morning and evening are given below

	Morning alighting peak	Evening departing peak
C.S.T	6,00,000	6,00,000
Churchgate	4,50,000	4,50,000

The passengers alighting and departing from this ward during peak hours of morning and evening through BEST is as follows

Location	Passengers
Churchgate	4,50,000
C.S.T.	6,00,000
Nariman Point	2,50,000
Fountain	1,50,000

The following roads are

one-way

1. Rambhau Salgaonkar Marg
2. Br. Rajani Patel Road
3. V.K. Shah Road
4. Vidhan Bhavan Marg
5. Nathalal Parekh Jn. Of Regal to BEST Jn.
6. Cochin Street, Calicut Street
7. Hazarimal somani Marg
8. Purshottamdas Thackersy Road
9. Homji Street
10. Dinshaw Mulla Road
11. Vithaldas Thackersy road (part)
12. K.B.Patil Marg between Madam Cama Road Jn.
13. Kumtha Street
14. Sundarlal Bhal Marg

pedestrian plaza

1. Vithaldas Thackersy Road
2. C.S.T. Road
3. P.J.Ramchandani Road
4. Netaji Subhash Road

Pedestrian subway

Churchgate Subway

heavy peak time traffic roads

1. Veer Nariman Road
2. P.M.Road
3. M.G.Road
4. M.R.A. Marg
5. S.B.S. Road

heavy pedestrian congestion roads

1. D.N.Road
2. M. G. Road
3. S. B. S. Road
4. Mahapalika Marg
5. M.R.A. Marg
6. J. Tata Road
7. Veer Nariman Road
8. C.S.T. Road
9. Free Press Journal Marg
10. Sir P. M. road
11. Jamnalal Bajaj Road
12. Walchand Hirachand Marg
13. L.T. Road

RESPONSE STRUCTURE

When the disaster situation is localised at ward level and can be managed locally, the ‘A’ ward plan will come into operation. However, a disaster situation may cover the entire city which would call for co-ordination of activities not only at the city level but also at the ward level.

The response structure given in the ward plan essentially limits itself to micro-level intervention. When more than one ward are affected, BMC control room which is the co-ordinating authority, would expect the ward officers to co-ordinate the activities at the ward level with the line agencies such as Fire Brigade, Police etc. The responsibilities for all the ward level functionaries have been identified.

Responsibilities of ‘A’ Ward Officer

On the receipt of warning or occurrence of the disaster, the ‘A’ Ward Officer will be required to be in preparedness by undertaking the following :

Establish a Ward Control Room with the following :

  · Direct telephone contact with BMC Control Room
  · A supervisor of the rank of S.E./J.E to be in-charge of control room.
  · Labourers from conservancy staff to be kept in readiness for undertaking any emergency work
  ·  Required equipments such as :

·	digging tools
·	choke clearing equipments
·	ropes
·	tree-cutting saws
·	portable search lights
·	batteries
·	megaphones
·	gas cutters
·	J.C.B
·	proclain
·	beam cutters
·	generators

The ward officer will act as Site Officer responsible for co-ordination of field activities of various line departments. The ward officer will also be responsible for providing support to line agencies so as to enable them to operate efficiently. As the Site Officer, he would be in constant touch with BMC Control Room and the field officers from

Police (Law and Order)	DCP, Zone I
Police (Traffic)	Divisional Police Inspector, A division
Fire Brigade	Station Officers, Nariman Point, Colaba, Fort and Carnac Bunder Fire Brigade
Railways	Station Masters of Churchgate and CST
BEST (Transport)	Assistant Traffic Superintendents of BEST Bhavan, Colaba and Backbay
Government Hospitals	Medical Officer casualty ward, St. George Hospital
MTNL	Area Manager, VSNL Exchange
BEST	Station Engineer, Backbay receiving station
Revenue, GOM	Officer designated by Collector, Mumbai City District

The ward officer should ensure that all BMC officers on disaster duty use the official shoulder bands with BMC emblem for easy identification.

The ward officer will provide all information as given in the ward plan to the field officers of the line departments.

The ward officer will be directly responsible for the execution of the following tasks through BMC staff :

·	rescue operations during house collapses in co-ordination with fire brigade
·	ensure transport of injured to hospitals on priority
·	transport of dead to the hospitals/corpse disposal
·	anti-flooding operations
·	clearing of debris
·	salvage operations
·	clearing of uprooted trees
·	repairs to damaged roads, water supply and drainage

The ward officer will provide and co-ordinate arrangements for

·	transportation/shifting of stranded or affected persons through BMC vehicles, private vehicles and MSRTC buses
·	temporary shelters with emergency food and water.
·	issue of passes and identification stickers for vehicles on relief duty
·	issue of passes and identity cards to relief personnel including the persons from NGOs
·	setting-up of Information Centre at the site

[Requisitioning of private transport vehicles, temporary shelters can be done through the Collectorate]

The ward officer will ensure through the Medical Officer (Health)

·	Preventive medicine and anti-epidemic actions
·	Providing special information required regarding precautions for epidemics
·	Supervision of food, water supplies, sanitation and disposal of waste

Damage assessment will be carried out as per the pro forma

The ward officer will enlist the support of NGOs and private sector for response operations. The NGOs active in the ward along with their expected role is given in the Annexure.

The ward officer will report to BMC Control Room on the field activities including deployment and reinforcements of staff and resources and communicate additional requirements.

Responsibilities of DCP, Zone I

The DCP’s office will be responsible for the following field activities in co-ordination with the ward officer :

·	Shifting of the injured to the hospitals on a priority and providing bandobast for crowd control at the hospital
·	Cordoning of area to restrict movement of on-lookers, vehicular and pedestrian traffic.
·	Guarding of property/valuables in affected area
·	Providing easy access to rescue and relief personnel/vehicles
·	Ensuring proper identification , inquest procedure and Corpse disposal
·	Panchanamas will be prepared as per police procedure
·	Crowd control especially outside Railway stations, bus stations and schools
·	Police bandobast near railway stations, bus stations and schools
·	Extensive mobile patrolling
·	Arrangements for transportation/shifting of stranded or affected persons through police vehicles and private vehicles.
·	Law and order and control of anti-social elements
·	Use of public address system to provide information to the public. Sign boards may be used to provide information and declare areas out of bounds.
·	Enlist support of Mohalla Committees for maintaining peace and for rumour control
·	Information centre to organise sharing of information with mass media and community
·	Communicate to police control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

Responsibilities of Divisional Police Inspector (Traffic), A Division

The Divisional Police Inspector (Traffic) in co-ordination with the Ward Officer will be responsible for the following field activities :

·	Control and monitor traffic
·	Extensive patrolling especially covering railway stations, bus stations and schools
·	Diversion of traffic on alternate routes as and when necessary.
·	Provide information about traffic flow along various corridors, especially heavy traffic or congested roads
·	Co-ordination with BEST to ensure additional buses are deployed along desired routes
·	Mobilising towing cranes and towing of stranded/breakdown or those vehicles obstructing movements
·	Use of P.A system to provide information and direction to the public
·	Setting up of sign-boards and display boards at strategic locations to give information regarding traffic movement
·	Enlist support of RSP, NCC, NSS, NGOs and voluntary organisations for traffic management
·	Provide and co-ordinate arrangements for transportation/shifting of stranded or affected persons through police vehicles and private vehicles.
·	Communicate to traffic control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

Responsibilities of Fire Brigade Station Officers, Nariman Point, Colaba, Fort and Carnac Bunder Fire Brigade

The Fire Brigade Station Officers in co-ordination with the Ward Officer will be responsible for the following field activities : >

·	Fire fighting operations in the affected area
·	Rescue operations
·	Transport of injured to the hospitals on a priority
·	Evacuation of persons from the affected area
·	Ensure safety from electrical installations or power supply at disaster site
·	Clearing of roads or pathways due to uprooted trees
·	Salvage operations
·	Co-ordinate with BMC for rescue operations in house collapses
·	Communicate to fire brigade control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

Responsibilities of Officer from Revenue Department

The officer from Revenue Department in co-ordination with the Ward Officer will be responsible for the following field activities :

·	Assessing the requirements for transit camps on the occurrence of disaster
·	Assisting the ward officer in requisitioning vehicles and temporary shelters
·	Setting up of transit camps and pandals for temporary accommodation.
·	Arranging for food distribution
·	Arrangements for dry rations and family kits for cooking
·	Arrangements for clothing
·	Providing gratuitous relief
·	Enlist support of NGOs and private sector for resources and manpower for transit camps
·	Communicate to district control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

Responsibilities of Medical Officer (Casualty), St. George Hospital

The Medical Officer (Casualty) in co-ordination with the Ward Officer will be responsible for the following field activities :

·	Providing emergency treatment for the seriously injured at the hospital
·	Organising on-site treatment of injured with tagging and triage and transfer of injured
·	Emergency supplies of medicines and first-aid
·	Post-mortem and corpse disposal
·	If necessary, setting up poison centre within the hospital or at disaster site
·	Co-ordinate with blood banks for emergency supply of blood
·	Setting up an information centre at the hospital
·	Communicate to BMC control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

Responsibilities of Railway Station Master, CST and Churchgate Railway Stations

The Railway Station Master in co-ordination with the Ward Officer will ensure that the following field activities are undertaken :

·	Crowd control through Railway Police
·	Continuous updated information through public address system on
	1	the running of trains
	2	measures being undertaken
·	Information on location of temporary shelters organised by BMC for railway passengers
·	Providing facilities at railway station to ward office for provision of emergency food and water to passengers
·	Monitoring level of water on the railway tracks
·	Co-ordinating with engineering branch staff posted at the flood prone locations at railway tracks
·	Co-ordination with ward officer regarding passenger data and alternate transport

In case of railway accidents :

·	Rescue and evacuation
·	Shifting of injured to hospitals
·	Co-ordination with railway hospitals, BMC hospitals and government hospitals
·	Provide information on alternate travel arrangements for outstation passengers

Communicate to Railway control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

Responsibilities of BEST Assistant Traffic Superintendents, BEST Bhavan, Colaba and Backbay Bus stations

The BEST Assistant Traffic Superintendent in co-ordination with the Ward Officer will be responsible for the following field activities :

·	Keep standby buses in readiness for deployment
·	Co-ordination with Railway Station Master and Divisional Police Inspector (Traffic) for information regarding traffic movement and passenger data
·	Co-ordinate with MSRTC for transport arrangements of stranded passengers
·	Deployment of additional buses along certain routes to clear passenger traffic
·	Diversion of routes if and when necessary
·	Providing information to the public at bus depots regarding the cancellation, re-routing, delays of buses, temporary shelter locations of BMC and the measures being undertaken.
·	Communicate to BEST control room details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

Responsibilities of BEST Station Engineer, Backbay Receiving Station

The BEST station engineer in co-ordination with the Ward Officer will be responsible for the following field activities :>

·	Cutting off power supply if necessary
·	Restoration of power supply
·	Alternative arrangements for power supply for lighting
·	Illumination of affected area as well as the periphery
·	Keeping emergency gangs in readiness for repair work
·	Repairs to damaged power infrastructure
·	Attending to calls of power breakdowns or short-circuits
·	Co-ordinating with fire brigade in case of fires or short-circuiting
·	Communicate with respective control rooms the details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements

Responsibilities of MTNL Area Manager, VSNL Exchange

The MTNL Area Manager in co-ordination with the Ward Officer will be responsible for the following field activities :

·	Restoration of telephone lines
·	Keeping emergency gangs in readiness for repair work
·	Repairs to telecommunication infrastructure
·	Communicate with Head Office the details on the field activities including deployment and reinforcements of staff and resources and communicate nature of additional requirements.

NGOS AND VOLUNTARY ORGANISATIONS

The non-governmental organisations and voluntary agencies play an important role in disaster management and provide a strong band of committed volunteers with experience in managing the disasters. Their strength lies in the choice of their manpower, the informality in operations and flexibility in procedures. These organisations enjoy a fair degree of autonomy and hence can respond to changing needs immediately.

However, in order to maintain uniformity in operations and effective co-ordination, it is desirable that they follow the standards of services (as given in the Guidelines), information exchange and reporting so as to enable the Ward Officer to have a total picture of resource availability, disbursements and requirements. NGOs therefore will be assigned specific tasks by the Ward Officer to undertake relief work within the overall institutional framework. As and where possible, NGOs may also be able to improve the quality of delivery of services.

Specific activities in which NGOs/Private Sector can be involved during disaster management operations are :

·	Search and rescue operations
·	Information dissemination
·	First aid
·	Disposal of dead
·	Damage assessment
·	Management of information centres at temporary shelters
·	Mobilisation and distribution of relief supplies including finances
·	Manpower for community mobilisation, crowd control, rumour control, traffic management
·	Specialised services (psychiatric and mental health assistance)
·	Management of transit camps

The following agencies will be associated with relief and rehabilitation activities. Most of these agencies have the capacity to mobilise required resources and have assisted the administration in the past in managing relief and rehabilitation activities. These agencies include :

·	Colaba Cuffe Parade Citizens Group
·	S.N.D.T.college, N.S.S.
·	Rotary Club, Colaba
·	International Solidarity Organisation
·	Rotary Club of Midtown
·	Inner club of Midtown
·	Parenthood centre

In addition, Mohalla Committees have been operating at the community level, especially in times of emergencies like house collapses, fires, floods. Such committees have been identified.

Depending on the intensity of the disaster and the quantum of resources required, the following city level agencies will also be approached for assistance through the BMC Control Room.

·	Agriculture Produce Market Committee
·	Bharat Sevashram
·	CARITAS
·	CASA
·	Indian Red Cross
·	Mahalaxmi Trust
·	Nirmala Niketan School of Social Work
·	Ramkrishna Mission
·	Salvation Army
·	SOCLEEN
·	Somaiya Trust
·	Swami Narayan Trust
·	Tata Institute of Social Sciences
·	Tata Relief Committee

As a part of general preparedness at community level, the NGOs in the ward will make the communities conscious about the type of hazard that the community faces. Thus local disaster management action plans for hot-spot areas in the context of specific vulnerability would be developed.

Areas of Community Participation

Efforts to enlist community participation is being ensured by

·	identifying situational, opinion and position leaders in the community and voicing administration’s confidence in their capabilities to undertake the tasks.
·	Consultations and dialogues expressly indicating the need for assistance would encourage the community and its leaders to come forward.
·	Regular feedback meetings and an open book approach to demonstrate transparency.
·	Involving community in decision making at local levels

The major areas of community participation are being identified in Greater Mumbai Disaster Management Plan and include the following:

During Evacuation

For appropriate security and law and order evacuation would be undertaken with assistance from community leaders and community based organisations (CBOs). The entire family would evacuate together as a unit. However, to avoid stampede and confusion and in cases of inadequate transport or limited time, emergency evacuation would be undertaken in the following order :

·	seriously injured and sick
·	children, women and handicapped
·	Old
·	Able-bodied

In case of evacuation, people would be advised to follow these steps:

·	Secure their homes/establishments. Close and lock doors and windows.
·	Turn off the main water valve and electricity
·	Leave early enough to avoid being trapped.
·	Follow recommended evacuation routes. Not to take shortcuts. They may be dangerous.
·	Not to move into flooded areas because the authorities may have removed the manholes for efficient drainage and the indicators may get shifted due to water currents.
·	Stay away from downed power lines.

During the Disaster

Community leaders could be given the responsibility for ensuring the following community behaviour :

·	People stay calm and panic behaviour is not encouraged. Regulate helter-skelter running or crowding of people.
·	Encourage people to stay at a secured place and protect themselves from injuries.
·	People do not enter damaged buildings or structures
·	People do not touch electric poles, utility wires/cables
·	People do not use telephones except in life-threatening situations
·	Preparedness of community for recurrence of the disaster, increase in severity, or consequential emergencies
·	Check for injuries. Do not attempt to move seriously injured persons unless they are in immediate danger of death or further injury.
·	Undertake first-aid activities
·	Visually inspect utility lines and appliances for damage.
·	If water pipes are damaged, shut off the water supply at the main valve.
·	People stay away from damaged areas, unless their assistance has been specifically requested by police, fire or relief organizations.
·	Mobilise people to put out small fires and people inside are made to evacuate.
·	Help police, if requested, to maintain law and order and watch the evacuated property during the disaster

During Relief and Rehabilitation

Immediately after the disaster, the members of the community may look depressed and helpless, but very soon gets euphoric when they find that after all everything is not lost. Participation of community at this stage helps in early recovery and promotes mental health. It is necessary to see that member of the community are continuously engaged in some sort of helping activity to draw them out of their depression.

Relief authorities at the site would therefore:

·	Encourage self-help in every activity of their day-to-day living.
·	Encourage assistance for identification of dead, disposal of dead bodies, and disposal of damaged food stocks
·	Encourage contribution of labour (loading, unloading, distribution, temporary constructions, food distribution etc)
·	Enlist assistance for updating records of damages and losses.
·	Enlist assistance in maintenance of law and order
·	Enlist assistance in maintaining sanitation standards and disposal of waste
·	Promote cultural and recreational activities in order to protect the mental health

Response Structure on receipt of warning

Response Structure on occurrence of disaster

Key officials for ward response plan

Service	Designation	Telephone
		Office	Residence
EOC	EOC In-charge
BMC	Mayor
BMC	Municipal Commissioner
BMC	Control Room In-charge Control Room
Ward office	‘A’ Ward Officer
Police (Law and Order)	DCP, Zone I
Police (Traffic)	Divisional Police Inspector, A division
Fire Brigade	Station Officers, Nariman Point, Colaba, Fort Carnac Bunder Fire Brigade
Railways	Station Masters Churchgate CST
BEST (Transport)	Assistant Traffic Superintendents BEST BhavanColaba Backbay
Government Hospitals	Medical Officer casualty wardSt. George Hospital
MTNL	Area Manager, VSNL Exchange
BEST	Station Engineer, Backbay receiving station
Revenue, GOM	Officer designated by Collector, Mumbai City District

This content has been reproduced as is from the Relief and Rehabilitation (R &R) Division of the Maharashtra Goverment website at http://mdmu.maharashtra.gov.in

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